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Product Warranty & Returns

ONE-YEAR PRODUCT WARRANTY
If any Environments product should break or fail in normal use during the first year after purchase, we want to repair or replace it. Please contact CUSTOMER CARE before returning an item so that we may make the necessary arrangements. No unauthorized returns are accepted.

PRODUCT CHANGES
Occasionally Environments or another manufacturer makes a change in the design or packaging of an item. We continue to provide a redesigned item only if it continues to meet our tough specifications and remains substantially the same as pictured. (As always, any merchandise that you are not completely satisfied with may be returned unused within 30 days. Please contact CUSTOMER CARE for instructions.)

RETURNS
If any product does not meet your expectations – and is unused and in its original packaging – you may return it within 30 days of invoice date for a full refund or exchange, less shipping. Contact us before returning an item so that we may make arrangements. No unauthorized returns are accepted. Note that ship direct items may be subject to a 25% restocking charge plus return freight cost.

SHORTAGES AND DAMAGES
There are several important things to do when you receive a truck shipment. You are the only one in a position to protect your interests at the time of delivery, and it is simple to do if you follow our SIX SIMPLE RULES FOR TRUCK SHIPMENTS

We are very happy to help you or to handle any problems for you. Just contact CUSTOMER CARE.
 
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